1. Order Processing

Orders are normally processed and dispatched within 1–2 business days after payment confirmation.

Orders are not normally dispatched on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

2. Shipping to the United Kingdom

Orders are dispatched from Hungary, European Union, using a reliable international courier service.

Estimated delivery time to the United Kingdom is typically 2–5 business days after dispatch.

Delivery times are estimates and may occasionally be affected by customs processing, courier delays, public holidays or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs, where applicable, are clearly displayed at checkout before you complete your order.

Where free delivery applies to an order or promotional offer, this will be clearly indicated on our website or at checkout.

4. Customs, VAT and Import Charges

Orders are shipped from Hungary, European Union.

For consignments with an intrinsic value of £135 or less, applicable UK VAT is collected at the point of sale where required under UK VAT rules.

For consignments with an intrinsic value above £135, import VAT, customs duties and/or courier handling charges may become payable upon importation into the United Kingdom. Where applicable, these charges are the responsibility of the recipient.

Customs procedures may occasionally affect delivery times.

5. Tracking Your Order

Once your order has been dispatched, you will receive tracking information by email so you can follow the progress of your shipment.

6. Incorrect or Incomplete Delivery Address

Please ensure that your delivery address is complete and correct before submitting your order.

We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your delivery address, please contact us as soon as possible at info@lunarastyle.com. We will do our best to correct the address before dispatch, although this may not always be possible once the parcel has been handed to the courier.

7. Unclaimed or Refused Deliveries

If a parcel is refused or remains unclaimed and is returned to us by the courier, please contact us as soon as possible.

Any refund will be handled in accordance with your applicable statutory rights. Where permitted by law, reasonable costs directly incurred as a result of an unclaimed or refused delivery may be deducted from the refund.

8. Contact

If you have any questions regarding shipping or delivery, please contact us:

Email: info@lunarastyle.com

Last updated: 16 September 2026