Returns & Refunds
Returns & Refunds
1. 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
You may inspect the item as you would reasonably do in a shop. Returned items should be in their original condition, with all original packaging and accessories where applicable.
Items showing signs of use beyond what is reasonably necessary to inspect them may be subject to a reduction in the refund where permitted by applicable law.
2. How to Start a Return
To request a return, please contact us at:
Please include your order number and let us know which item(s) you wish to return.
We will provide you with return instructions and the return address.
Please contact us before sending your return so that we can provide the correct return instructions.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the item received is faulty, damaged or incorrect.
We strongly recommend using a trackable shipping service, as you are responsible for the return parcel until it reaches us.
Unclaimed or Refused Deliveries
If a parcel is refused or remains unclaimed and is returned to us by the courier, please contact us as soon as possible. Any refund will be handled in accordance with your applicable statutory rights. Where permitted by law, reasonable costs directly incurred as a result of an unclaimed or refused delivery may be deducted from the refund.
4. Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is faulty or damaged, or you have received the wrong item, please contact us as soon as possible at:
Please include your order number and, where possible, photographs showing the issue.
We will provide instructions and arrange an appropriate solution.
5. Refunds
Once we receive and inspect your returned item, we will notify you regarding your refund.
Eligible refunds will be issued to the original payment method.
Please allow up to 14 business days for the refund to be processed after it has been approved. Your bank or payment provider may require additional time for the funds to appear in your account.
6. Original Delivery Costs
Where required by applicable consumer law, the standard outbound delivery charge will also be refunded when an entire order is cancelled and returned.
Additional delivery costs resulting from a customer choosing a more expensive delivery option than our standard delivery service are not refundable unless required by law.
7. Exchanges
We do not currently offer direct exchanges.
If you would like a different item, please return the original item in accordance with this policy and place a new order separately.
8. Items That Cannot Be Fully Refunded
We reserve the right, where permitted by applicable law, to reduce a refund if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and suitability, resulting in a loss of value.
This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.
9. Contact
If you have any questions regarding a return or refund, please contact us:
Email: info@lunarastyle.com
Last updated: 16 September 2026